1. Information submitted
When you request service, the website may collect your name, phone number, email address, service address or ZIP code, pool condition, requested service, contact preferences, optional details, and consent record.
2. How information is used
Submitted information is used to review the service request, confirm availability, recommend a next step, communicate with you, and maintain a record of the inquiry. It is not used to publish a customer review or project result without separate approval.
3. Phone, text, and email
By submitting the form, you agree that EL POOL GUY may contact you about that request using the method you selected. Message or data rates may apply to text communication. Verified marketing-consent language should be added before any unrelated promotional messaging.
4. Optional photographs
Photos are optional and may contain information about your pool, equipment, or property. Uploaded images are stored privately with the service request and are not presented as public project photography without additional owner approval.
5. Customer reviews
When you submit a review, the website stores your rating, written feedback, public display name, service type, optional city and service month, publication permission, private verification contact, and any optional photo. Only approved review details covered by your permission may be displayed. Your verification contact, full last name, internal notes, and original unedited submission remain private. You may ask EL POOL GUY to unpublish an approved review.
6. Website technology
The current website uses hosting, database, and private file-storage services needed to operate the service-request workflow. Analytics or cookie tools should be named here only after they are configured and verified.
7. Retention, security, and sharing
Service-request records should be retained only as long as reasonably needed for follow-up, business records, and applicable obligations. A final retention schedule must be approved by the owner. Reasonable safeguards are used, but no internet service can guarantee absolute security. Information is not sold. It may be handled by service providers needed to host and operate the website, including an email-delivery provider used to alert EL POOL GUY when a request is submitted.
8. Your choices
You may ask about, correct, or request deletion of information connected to your service inquiry, subject to any lawful recordkeeping needs. Confirm the final request-handling process before publication.
9. Children’s privacy
This website and its services are intended for homeowners and are not directed to children.
10. Policy changes
Material changes should be reflected by updating the effective date and the content of this page.
11. Contact
Questions about this draft or information submitted through the website may be directed to jgonzo@elpoolguy.com or 682-556-1810. No street address is published because none has been verified for public use.